Vunekzora — practical answers for everyday shopping. If your question is not covered below, email info@vunekzora.store.
Q: How do I choose a size?
A: Use the measurements in the individual listing, not age alone. If between sizes, consider the cut and whether you prefer a closer or roomier fit.
Q: Can I change my order?
A: Contact us immediately with the order number. We can only confirm changes while fulfillment has not progressed too far.
Q: Where is my parcel?
A: Use the tracking link in your dispatch email. International handoffs sometimes create gaps between scans.
Q: Do you ship internationally?
A: We offer delivery to supported destinations shown at checkout. Available routes and estimates depend on the destination.
Q: What if something arrives damaged?
A: Photograph the packaging and item and contact us with your order number. We will review the issue and explain the remedy.
Q: When will my refund appear?
A: Approved refunds go back to the original payment method. Bank posting times vary after we issue the refund.
Q: Are accessories suitable for infants?
A: Check the product’s age and safety information carefully. Items with small parts should be kept away from children under the recommended age.
Q: Can I wash everything in a machine?
A: No. Always follow the specific care label, particularly for embellished garments, shoes and accessories.
Before ordering, review the product-specific details and the policies on this website. Those details take precedence over a general answer when a particular item has different requirements.